fabji Frequently Asked Questions
Everything you need to know about registering, depositing, withdrawing, bonuses, cricket betting, slots, and staying safe on fabji — answered clearly in one place.
Welcome to the fabji FAQ hub. Whether you are a new player in Dhaka setting up your first account, or a seasoned bettor in Chittagong looking for withdrawal details, this page has you covered. We have organised the most common questions from our Bangladeshi players into five clear sections so you can find answers quickly.
Why Players Trust fabji
Designed for Bangladesh, built for mobile, secured by SSL.
Fast Payments
bKash, Nagad & Rocket deposits confirmed in minutes.
Secure Platform
SSL encryption and two-factor authentication protect your account.
Cricket Betting
BPL, IPL, T20 World Cup and live Bangladesh Tigers matches covered.
Generous Bonuses
Welcome bonus, free spins, and seasonal promos in BDT.
Mobile First
Optimised for Android and iOS — no app download required.
21+ Responsibility
fabji promotes responsible gaming with deposit limits and self-exclusion tools.
Account & Registration
How do I create a fabji account?
Creating a fabji account takes under two minutes. Visit the fabji Login page, click Register, fill in your mobile number, a secure password, and your date of birth to confirm you are 21 or older. Once submitted, a verification code is sent to your number via SMS. Enter the code and your account is live. You can start exploring games immediately.
What documents do I need for KYC verification on fabji?
fabji requires a government-issued photo ID for KYC — typically a National ID card (NID), passport, or driver's licence. You will also need a selfie holding your ID. In some cases a utility bill or bank statement showing your Bangladeshi address may be requested. Uploading clear, readable scans speeds up the approval process, which usually completes within 24 hours.
I forgot my fabji password — how do I reset it?
On the fabji Login page, tap Forgot Password and enter the mobile number linked to your account. You will receive a one-time SMS code. Enter the code, then choose a new strong password of at least 8 characters mixing letters and numbers. For security, fabji will log out any active sessions after a password reset. If you no longer have access to that number, contact support at [email protected].
Can I open more than one account on fabji?
No. fabji strictly allows one account per person. Duplicate accounts violate our Terms and Conditions and may result in all linked accounts being suspended, along with any accumulated balances. If you suspect someone else has opened an account using your details, contact support immediately. This policy protects all players from fraud and ensures bonuses are distributed fairly.
How do I close or deactivate my fabji account?
To close your account, email [email protected] from your registered email address with the subject line Account Closure Request. Withdraw any remaining balance first, as processed closure requests are permanent. If you want a temporary break rather than full closure, fabji also offers a self-exclusion option through the responsible gaming settings — this temporarily suspends your account for a period you choose.
Deposits & Withdrawals
How long does a bKash deposit take on fabji?
bKash deposits on fabji are credited within 1 to 5 minutes in most cases. After completing the payment in your bKash app, your fabji wallet balance updates automatically once the transaction is confirmed on the bKash network. If your balance has not updated after 10 minutes, check that you sent to the correct merchant number and contact live support with your bKash transaction ID.
What is the minimum deposit amount on fabji?
The minimum deposit on fabji is ৳200 for bKash, Nagad, and Rocket. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or other supported banks, the minimum is ৳500 due to standard bank processing fees. There is no maximum deposit cap for standard accounts, though high-value deposits may require additional verification as part of our security procedures.
How do I withdraw money from fabji using Nagad?
To withdraw via Nagad, go to your fabji wallet, select Withdraw, choose Nagad as the method, enter the Nagad number linked to your verified account, and specify the amount. Withdrawals are processed within 2 to 24 hours depending on traffic. Your Nagad number must match the one registered during KYC. The minimum withdrawal via Nagad is ৳300, and you must have met any active bonus wagering requirements before withdrawing.
Are there any fees on deposits or withdrawals at fabji?
fabji does not charge its own processing fees on standard deposits or withdrawals made via bKash, Nagad, or Rocket. However, your mobile banking provider may apply its own service charges according to their tariff. Bank transfer withdrawals may incur the receiving bank's standard fee. Always check your bKash or Nagad transaction history after a withdrawal to confirm the exact net amount received.
How long does a Rocket withdrawal take on fabji?
Rocket withdrawals from fabji are typically processed within 2 to 12 hours. During peak hours — particularly on BPL match days or major cricket events — processing times may extend to 24 hours. If your withdrawal has been pending for more than 24 hours, contact fabji support with your transaction reference number. Make sure your Rocket wallet is active and not restricted before requesting a withdrawal.
Games & Gameplay
What cricket betting markets are available on fabji?
fabji covers a broad range of cricket betting markets including match winner, top batsman, top bowler, total runs, run rate, and over-by-over live betting. Supported tournaments include BPL, IPL, T20 World Cup, ODI series, and all Bangladesh Tigers fixtures. Live in-play betting is available for most matches, allowing you to place bets on the current over, next wicket, and more while the game is in progress.
Are fabji's slot games fair and certified?
Yes. All slot games on fabji use a certified Random Number Generator (RNG) to ensure each spin outcome is independent and unpredictable. fabji sources its games from reputable global providers including Pragmatic Play, NetEnt, and Microgaming, all of whom are independently audited for fair play. The published RTP (Return to Player) percentages are accurate and reflect long-run averages across millions of spins.
Can I play fabji games on my mobile phone without downloading an app?
Yes, fabji is fully browser-based and optimised for mobile play without any app download. The platform runs smoothly in Chrome, Firefox, and Samsung Internet on Android, and in Safari on iPhone. Simply visit fabji.org from your mobile browser, log in, and play. The site is designed mobile-first, so the experience on a smartphone is just as smooth as on a desktop.
What live casino games does fabji offer?
fabji's live casino section, powered by Evolution Gaming and Ezugi, includes Live Roulette, Live Blackjack, Live Baccarat, Andar Bahar, Teen Patti, and game-show style titles like Crazy Time and Dream Catcher. Games stream in real time from professional studios with real dealers. Minimum bet limits are set low to suit Bangladeshi players across all budget levels.
What is Aviator and how does it work on fabji?
Aviator is a crash-style game by Spribe available on fabji. A plane takes off and a multiplier rises from 1x upward. You must cash out before the plane flies away — if you do not cash out in time, your bet is lost. The multiplier at which the plane crashes is determined by a provably fair algorithm. You can place up to two simultaneous bets and use auto-cashout to lock in a target multiplier.
Bonuses & Promotions
What welcome bonus does fabji offer to new players?
fabji offers a generous welcome bonus to newly registered players who make their first deposit. The bonus is credited as a percentage match on your first deposit amount in BDT, giving you extra funds to explore cricket betting, slots, and live casino. The exact current offer is displayed on the Offers and Promotions page. Always read the attached terms, including wagering requirements, before claiming.
What are the wagering requirements for fabji bonuses?
Wagering requirements on fabji specify how many times you must bet the bonus amount before it can be withdrawn as real money. For example, a 20x rollover on a ৳1,000 bonus means you must place ৳20,000 in qualifying bets before cashing out. Different games contribute differently to clearing the rollover — slots typically count 100%, while some table games contribute less. Full details are on the specific promotion page.
Does fabji offer free spins promotions?
Yes. fabji regularly runs free spin promotions on selected slot titles from providers like Pragmatic Play. Free spins are awarded as part of welcome packages, weekly reload offers, and special seasonal campaigns — for instance during Eid, Pohela Boishakh, or the BPL season. Winnings from free spins are subject to a rollover before withdrawal. Check the Offers and Promotions page for the latest active free spin deals.
Can I claim a bonus if I deposit via bKash or Nagad?
Yes. Bonuses at fabji are available to players regardless of which payment method they use, including bKash, Nagad, Rocket, and bank transfers. There is no payment-method restriction on bonus eligibility. Simply make a qualifying deposit of the minimum amount stated in the promotion terms, and the bonus will be credited to your fabji wallet automatically or upon request, as specified in the offer.
Does fabji have a VIP or loyalty programme?
fabji rewards its most active players through a VIP loyalty programme where consistent wagering earns points that unlock higher deposit limits, faster withdrawals, personalised bonus offers, and dedicated account management. VIP tiers are reviewed regularly, and players are upgraded based on their betting activity. If you believe you qualify for VIP status, reach out to support at [email protected] for more details.
Safety & Responsible Gaming
Is fabji safe to use in Bangladesh?
fabji uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your financial details and personal information are stored securely and never shared with unauthorised third parties. We apply two-factor authentication options and monitor accounts for unusual activity around the clock. While online gambling regulations in Bangladesh are evolving, fabji operates with player safety and data protection as its top priorities.
What is the minimum age to play on fabji?
You must be at least 21 years old to register and play on fabji. This is a strict platform-wide policy. During registration you are required to confirm your date of birth, and KYC verification cross-checks your age against your government-issued ID. Any account found to belong to a player under 21 will be suspended immediately and all funds frozen pending investigation. fabji is committed to keeping gambling away from minors.
Does fabji offer self-exclusion or deposit limit tools?
Yes. fabji provides several responsible gaming tools to help players stay in control. You can set daily, weekly, or monthly deposit limits directly from your account settings. If you feel you need a break, a temporary account time-out ranging from 24 hours to 6 weeks is available. For more serious concerns, a full self-exclusion option locks your account for a minimum of 6 months. Contact [email protected] to activate any of these features.
How do I contact fabji customer support?
fabji customer support is available 24 hours a day, 7 days a week. The fastest way to get help is via live chat, accessible directly from the fabji website after logging in. For non-urgent matters, you can email [email protected] and expect a response within 12 hours. Support agents are familiar with Bangladeshi payment methods including bKash, Nagad, and Rocket, and can assist in English.
What should I do if I think I have a gambling problem?
If gambling is negatively affecting your finances, relationships, or mental health, please act immediately. Use fabji's self-exclusion feature to block access to your account, and talk to someone you trust. Responsible Gaming resources are available on the fabji Responsible Gaming page. You can also reach our support team at [email protected] at any time. Remember — gambling is entertainment, not a way to earn income. Play within your means and within your limits.
Still Have Questions?
Our support team is available around the clock to help you with anything not covered in this FAQ. Join fabji today and experience Bangladesh's favourite mobile gaming platform.
Still need help? Email us at [email protected]